Technical Support Specialist, Information Technology Services

Responsibilities:

Responsibilities include providing hardware and software technical support for personal computer systems; maintaining appropriate documentation of technical services provided; testing and resolving computer issues; providing technical support for classroom equipment; taking an active role in meeting customer needs; and other duties as assigned.

Qualifications:

Required qualifications include an associate’s degree in information technology or a closely related field, or two years of related work experience demonstrating advanced technical knowledge, or an equivalent combination of advanced education and experience; excellent customer service skills; demonstrated hardware and software troubleshooting experience; experience with the most current two general releases of both the Windows and Macintosh operating systems; knowledge of MS Office Suite; strong interpersonal, organizational, and communication skills; and demonstrated familiarity with both Intel and Mac platforms.

Preferred qualifications include a bachelor’s degree in computer science or a closely related field; previous experience in an educational setting; experience with MS SMS, Active Directory, and Exchange; experience with Linux/Unix; experience with open source solutions such as Open Office; A+ technical certification; and consulting experience with personal computer systems and peripherals.

To Apply:

Submit a cover letter addressing the required and preferred qualifications, resume, contact information for three references, and academic transcripts (if applicable).

Posted: September 17, 2009.
Review of applications will begin October 7, 2009.  This position will remain open until filled.