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Human Resources

Service Advantage Presentations

Service Advantage is a comprehensive program that seeks to create a culture where staff exhibit pride and excitement about Truman State University and about service to others. This is accomplished through internal leadership development, workshops, conferences, and recognition programs. Staff members from all over campus would participate in leadership development and, in turn, lead workshops for their peers on service, diversity and leadership. The program may serve as a catalyst to provide a service to the surrounding community in the form of a speaker’s bureau. A flyer highlighting the program is provided for your information.

Presentations may come from any area of interest to you or a subject that you have a passion for and would like others to know about. Here are some examples, but you are not limited to these topics:

  • Programs/Classes
    • Customer Service
    • "Delivering Knocks Your Socks Off Service"
    • "The Fish Philosophy"
    • "Emotional Intelligence at Work"
    • "The Seven Habits of Highly Effective Families"
    • The History of Truman State University
    • Other specialty programs
  • Internal Leadership /Management Development
    • Leadership Series for Supervisors
    • "The Seven Habits of Highly Effective People"
    • "The Four Roles of Leadership Training"
    • Ways to improve morale
    • Other specialty programs
  • Trends and New Programs
    • The latest trends in student service
    • Staff contributions to Student Leadership
    • Other specialty programs
  • Diversity
    • Managing Change: Understanding the Age Demographics in an Evolving Workforce
    • "Millennials Rising: The Next Greatest Generation"
    • The New Workforce: What can we expect?
    • The Fish Philosophy by the Numbers: Why the Younger Cohorts Accept the Mission at Pike’s Fish Market
    • "Making Diversity Work"
    • Handling Controversy
    • Predicting and Preventing Workplace Violence
    • Building Community through Welcoming Diversity
    • Other specialty Programs

If you are interested in presenting at one of the monthly sessions, simply complete the Service Advantage Sign-up Form and send it to devanc@truman.edu. A sample form is also provided to assist in completing the form.