Bulldog Award Recipient

The Bulldog Award recognizes “shared team achievement” for outstanding customer service practices.  Truman State University’s success depends on employees and departments who have demonstrated exceptional customer service to individuals within and/or outside the University.

The Bulldog Award for October 2011 goes to the Student Health Center.  The staff at the Student Health Center took the initiative and made the commitment to begin accepting insurance. 

This has been a benefit to students who have insurance that was previously unutilized, and the university in increasing revenue.  Many changes had to occur in order to accomplish this initiative.

Every staff member took on additional duties in order to make insurance billing a reality. Student Health Center staff never complained about learning a completely new language of Current Procedural Terminology (CPT) & Diagnosis Codes, adding new paperwork, and completely changing their system to incorporate the requirements of insurance companies.

The Student Health Center staff prides itself in accomplishing its goals without denying services to students who do not currently have insurance coverage or those who prefer a claim relating to sensitive issues not be submitted to their parents’ insurance. Indigent and Sensitive Issues Plans were developed specifically to meet the needs of students.

Throughout this change to general office operations, this group of professionals continued to contribute to the university goal of offering excellent services to our students.

It is with congratulations and great pleasure that the Bulldog Award for October 2011 goes to the Student Health Clinic.