Bulldog Award Recipient

The Bulldog Award recognizes "shared team achievement" for outstanding customer service practices.  Truman State University's success depends on employees and departments who have demonstrated exceptional customer service to individuals within and/or outside the University.  

The Bulldog Award for January 2011 goes to the Registrar's Office.

As a new employee and new supervisor for this office, I have seen first-hand the commitment of the staff to the University and to the students they serve.  This is a group of people who value their work and the family environment they foster in the office.  It has been incredible to walk into an office where day after day, they come in, they smile, they help students and faculty and they just do their jobs.  Each student that walks through the door is greeted with a smile and a name (yes, quite often the names)!  If the name is new to our staff - they learn it quickly and rarely forget!  In the 2 months that I have had the privilege to sit in the Registrar's Office, it never ceases to amaze me that people are here at 8:00 sharp, doing their job, working all day and making sure that they can do whatever necessary to help that student graduate.

One of the most amazing aspects of how this group works cohesively is the lack of a permanent office structure they have endured for over 3 years.  Not only have they maintained this level of commitment to customer service, but they did this without having a permanent Registrar in place.  While there were Acting and Interim Registrars who were stellar in their positions, there was never a time where one person's dedication was to the well-being of this office.  During this time, their commitment to the office functions was unwavering.

I believe strongly that Charlotte Mathews, Marilyn Gibbons, Melissa Rodman, Rebecca Charles and Kim Titus embody the spirit of Truman and deserve The Bulldog Award.

It is with great pleasure that the Bulldog Award for January be awarded to the Registrar's Office.