| Customer Service: No Magic Bullet |
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| Each generation has its own unique service preferences. Generations have a different perspective on what excellent service is, what the interaction should be like, what the priorities are, as well as, relationship between the server and the customer. This presentation focuses on a generational view of customer service from both sides of the counter. |
Date:
11/10/2009 |
Time:
10:00 AM - 11:00 AM |
Instructor:
Curt Devan |
Location:
SUB 3204 |
Limit:
30 |
Enrolled:
4 |
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|
|
| Customer Service: No Magic Bullet |
Sign Up |
View List |
| Each generation has its own unique service preferences. Generations have a different perspective on what excellent service is, what the interaction should be like, what the priorities are, as well as, relationship between the server and the customer. This presentation focuses on a generational view of customer service from both sides of the counter. |
Date:
11/18/2009 |
Time:
2:30 PM - 3:30 PM |
Instructor:
Curt Devan |
Location:
SUB 3204 |
Limit:
30 |
Enrolled:
4 |
|
|
|
| Managing Change: Age Demographics of an Evolving Workplace |
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| What do Sarah Palin and President Obama have in common? They are both members of Generation Jones. A poll released by ThirdAge website of a nationally representative sample of 500 U.S. adults born in 1961-the same year President Obama was born-shows that today's 47 year olds clearly don't feel like Boomers nor Gen Xers, but instead believe they belong to the lost generation in-between Boomers and Xers. . . Generation Jones. In addition to Jonathan Pontell's Jonsers, the presentation will look at the Boomers, Gen X and the Millennial generations. Different age cohorts view key workplace issues differently: communications, mentoring, training, as well as, social values. These generational cohorts share some traditional work values, but differ on such important issues as the role of managers, employer/employee loyalty, telecommunications, technical competence, and what constitutes a good day's work. Their lifestyle preferences and social values also differ. |
Date:
12/8/2009 |
Time:
2:30 PM - 3:30 PM |
Instructor:
Curt Devan |
Location:
SUB 3204 |
Limit:
30 |
Enrolled:
3 |
|
|
|
| Managing Change: Age Demographics of an Evolving Workplace |
Sign Up |
View List |
| What do Sarah Palin and President Obama have in common? They are both members of Generation Jones. A poll released by ThirdAge website of a nationally representative sample of 500 U.S. adults born in 1961-the same year President Obama was born-shows that today's 47 year olds clearly don't feel like Boomers nor Gen Xers, but instead believe they belong to the lost generation in-between Boomers and Xers. . . Generation Jones. In addition to Jonathan Pontell's Jonsers, the presentation will look at the Boomers, Gen X and the Millennial generations. Different age cohorts view key workplace issues differently: communications, mentoring, training, as well as, social values. These generational cohorts share some traditional work values, but differ on such important issues as the role of managers, employer/employee loyalty, telecommunications, technical competence, and what constitutes a good day's work. Their lifestyle preferences and social values also differ. |
Date:
12/14/2009 |
Time:
10:00 AM - 11:00 AM |
Instructor:
Curt Devan |
Location:
SUB 3204 |
Limit:
30 |
Enrolled:
3 |
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